May 25

This presentation will center around YiCAT, the online translation management platform, and introduce its core functions, such as translation project management, language asset management, collaborative translation, and machine translation plus post-editing (MTPE). Through project cases, how YiCAT helps enterprises achieve sustainable localization practices will be demonstrated. The application of AI technologies in YiCAT will also be discussed, including intelligent tag filling, terminology replacement, automatic selection of machine translation engines, machine translation quality evaluation (MTQE), and ChatGPT. In particular, a detailed analysis of how ChatGPT provide outstanding performance in automatic translation, terminology replacement, translation polishing, and intelligent translation assistance will be presented in today’s speech.

Highlights: 1. Introduce how YiCAT can help enterprises complete the comprehensive process management of translation and localization.
2. Use cases in actual projects to introduce YiCAT’s solutions for helping enterprises achieve continuous localization.
3. Focus on AI technology and describe the application scenarios of AI in YiCAT, especially how YiCAT uses ChatGPT to help users improve work efficiency.

The European Green Deal and its Circular Economy Action Plan launched a package of measures in Europe to shape the transition to a modern, resource-efficient and competitive economy. With the “Making Sustainable Products the norm” strategy, Europe is focusing on durability, repair, reuse, remanufacturing, recycling, disassembly in product design. Information for use is the tool to provide the necessary information to enable sustainable product use. IEC/IEEE 82079-1 supports the technical transposition of requirements addressed in draft regulations.

Highlights: Link the European Green Deal and its Circular Economy Action Plan with technical communication and information for use
Getting familiar with draft legislations that rely on information for the sustainable product use
IEC/IEEE 82079-1 as tool for achieving and promoting sustainable product use

This presentation aims to provide a brief overview of the Hisense technology communication system construction. Furthermore, I will share my experiences in the areas of team composition, team hierarchical structure, ability promotion, and team internal control, which includes process internal management, quality control management, and other system constructions.

Large language models are not new, they are around for about 4 years already, but last year, ChatGPT started a hype around large language models. The hype is closely connected to the specific capabilities of ChatGPT (or GPT 3.5, the underlying large language model) in the area of text understanding and generation. This also puts a spotlight on technical writing and how large language models can change the way help content is created and presented to users. In this presentation, we want to look under the lid of large language models for a better assessment of what they can do, what they can’t, and also the costs involved. We will then look at some of the use cases that are currently discussed and whether they make sense from a user perspective, but also from a cost-benefit analysis. We’ll end the presentation with some of the use cases we think can make sense to evaluate further.

Highlights: There is a quite a hype around the topic of ChatGTP these days. Everyone seems to talk about how it can revolutionize the way we create and provide help to the users of our software. But ChatGPT and Large Language Models in general are not magical tools, but it’s all about mathematics and training.
In this session, we will
• Open the LLM’s lid and have a closer look at how they work
• Discuss the hype, the opportunities, but also the myths of what LLMs can do for enabling users
• Share some use cases where LLMs can support technical writers

The Backward Working Method is a well-known management process at Amazon. When applied to technical writing, it ensures the efficiency and high quality of the entire content life cycle, from production to publication.
Ensuring content quality, meeting deadlines, and satisfying customer needs are goals for every content manager. The Backward Working Method is customer-oriented, breaking down content management tasks and scheduling them in reverse order.
Content managers are not only responsible for content production but also for its release. Today’s ever-changing and diverse customer needs present many challenges for content managers. Taking customer needs seriously and responding appropriately may be the key to future success.

The presentation outlines strategies for meeting diverse ecological business demands and how information experience can effectively integrate with ecological construction. Drawing on two years of exploration and practice in the field of ecological information experience, the Huawei Computing Product Customer Experience Department has developed a comprehensive set of practical approaches. These include building an ecological information system based on ecological business scenarios and user profiles, planning around the developer community, designing the structure of the information center, carrying out content operation through ecological activities to help developers achieve ecological indicators, and using developer feedback to improve the quality of information content.

This presentation aims to introduce the transformation process of Huawei’s wireless technology information from traditional materials to an information experience. The presentation covers the following key areas:
1. The problems encountered with traditional materials.
2. The direction of the information experience transformation: information quick search, rich media experience, ecological information construction, information portal, and search.
3. Building organizational capability for confidence experience: digital capabilities, intelligent capabilities, experience design capabilities, domain technical capabilities, among others.
4. Experiences and lessons

As content teams transform, so do the technical content needs. How to systematically tailor digital information experience for products and how to scientifically manage various technical content has become a new challenge for content teams nowadays. In this workshop, we will introduce the digital content experience framework to you. With a new product/new function, combined with Audit-Analyze-Act three steps, we will also share with you that how to continuously adjust and monitor technical content, make good use of digital tools, platforms and resources, as well as build a complete set Digital product information experience from 0 to 1.

AI is changing our lives. Based on agile development and the concept of “document as code”, technical writing is moving from structured writing and automated extraction into the era of AIGC. I will share my best practices of document automation and explore the impact and opportunities AI technology has brought to the field of technology communication.

Highlights: 1. Problems and Solutions in Structuring Analytical Technical Documents
2. Sharing document practices based on open source projects and automated quality control
3. Discuss the application of AIGC in the process of technical communication

In today’s era of visual-rich content, technical documentation seems to be always catching up. You want to increase the visual effectiveness of your content and struggle to find the right trainings to meet your needs and improve your skills? Accept the challenge, take over the leadership, and develop the most effective visual training not only for you, but for the entire team. It’s not easy, but it’s fun!

Highlights: We’ll introduce the audience with how to create a training for visual effectiveness for their teams based on our own experience with creating such a training. This workshop provides both theoretical knowledge and practical exercises that will help you to effectively build and lead a team for developing visual training materials. The workshop consists of the following parts:
Problem statement. The challenges most writers face when trying to increase the visual effectiveness of their content:
– Technical writers experience difficulties to determine which types of visuals to implement for their content, as well as what is the optimal number and place for these visuals.
– Most technical writers believe they don’t have good design skills.
– Lack of appropriate and comprehensive trainings for visual effectiveness specifically targeted at technical communicators.
– Lack of knowledge about common design principles, tools, as well as unclear procedures and standards for implementing visuals in a doc set.
– Lack of predefined graphic templates which the technical communicators can effectively use.
The solution. Technical communications teams can create visual effectiveness trainings that address the specific needs of the writers and are aligned with the company’s overall standards, strategy, and vision. We’ll describe the process that teams can follow to create their own visuals training based on our experience:
– Form a team and determine the training development process.
– Determine the project objective, measurements, and possible threats.
– Organize the work between the team members.
– Create the first training draft.
– Pilot project – organization, collecting, and implementing feedback.
– Launch the training program.
– Maintain the training program – conducting follow-up surveys to constantly improve the training program
– Tips and tricks about how to lead the team toward success and keep their motivation strong. We’ll also discuss ways to advertise your training.
Fun facts during the project:
– Ways to show appreciation and build the team – e-Card recognition
– Creating a project horoscope
– A personal gift surprise to show the leader’s gratitude.