lntormation Development, Information Journey & Content Operations

In response to the digital transformation trend, technical documentation management urgently requires upgrades, with common pain points including low governance efficiency, compliance challenges in global expansion, and subpar user experience. This presentation highlights Inovance Technology’s practical solutions, detailing actionable approaches to address these pain points through digital means, offering reusable insights for technical documentation professionals.

Human-factor errors are among the most common causes of accidents in technical and industrial environments. Unclear documentation often plays a key role. This workshop explores how Simplified Technical English (ASD-STE100) can help reduce misinterpretation and support safer, more reliable task execution. Through a mix of theory and hands-on exercises, participants will learn how to identify linguistic risk factors in safety instructions and procedures, and how to rewrite them for clarity, compliance, and usability. Using real examples, the session highlights how applying STE writing rules not only improves readability and translation consistency but also supports human performance and operational safety. By the end of the workshop, participants will understand how clear language can actively mitigate human-factor risks and enhance safety communication in maintenance, operations, and training contexts.

In 2023, the data storage field launched the intelligent Q&A application, Storage AI Assistant Xiao Hai 1.0. By 2024, through the construction of an auto-updating data foundation, a next-generation Q&A technical framework, and Data Flywheel solutions, the team achieved fully automated corpus governance and reached an 85% accuracy rate for storage-specific user knowledge queries.

In 2025, the focus shifted toward integrating user research with actual operational workflows. By conducting precision operations across products, content, and user segments based on the user journey, the project achieved an 88% coverage rate among core target users and a 25% increase in user activity.

Against the backdrop of internationalization, products intended for overseas markets commonly face three major challenges: long and complex support paths, high learning costs, and significant language barriers. As a critical component of the product, documentation encounters similar issues. User research shows that overseas users rely more heavily on documentation than domestic users, and the quality of documentation directly influences customer satisfaction with both the product and the brand.

Therefore, overseas documentation must go beyond accuracy and basic usability by improving readability and translatability, while establishing solid multilingual support. High-quality documentation experiences can better meet overseas user needs, support products in international markets, and enhance overall brand satisfaction.

In this presentation, we will demonstrate how information designers at Inovance break through global business challenges using a complete, practice-proven methodology—from user research to closed-loop validation. The practice includes differentiated design based on BUTP analysis, concept development, implementation, usability testing, and the establishment of a long-term feedback and iteration mechanism. This provides peers with a validated pathway for improving documentation quality, evolving from “ensuring accuracy” to “optimizing user experience.”