Managing TC

How to Enhance Content Intelligence through Semantic AI

2021年8月13日 • 0 Comment

Companies face many challenges in providing information to their employees and customers. Issues such as information silos, fragmentation, duplication and findability will become increasingly critical as the volume of content continues to grow. We need to inject intelligence into content, link silos and help users find the information they need faster across all digital touchpoints, now and in the future. With Tridion’s new semantic AI capabilities, you can map key content to your organisation’s knowledge model, providing all users with the information they need. This is possible thanks to intelligent tagging, multidimensional search and concept-based search. Join this session to learn about intelligent content and Tridion’s future plans.

Knowledge Transfer and Knowledge Retention: A New Frontier for Technical Documentation

2021年7月18日 • 0 Comment

A big issue for any physical goods producer is the knowledge transfer and knowledge retention of his employees. What they know, the way they work, the options they manage are “saved” in their mind. If you have a good production machine but you don’t have the people to make it productive, the investment is not convenient.
Many ideas and concepts of the technical documentation world can be used for Knowledge Transfer and Knowledge Retention projects. Even for roll-out activities, for companies that have to move or extend the production facilities from one country to another, managing the knowledge transfer is a big issue. We will see a few examples of techniques and methods.

Challenges and Solutions Faced by Technical Documentation Team of To B Software Company

2021年7月18日 • 0 Comment

For a To B software company, to build a good B-side software product, it usually needs to face the dual challenges from business and technology.At the business level, B-side software needs to face enterprise-level business scale, various user groups from various industries and complex business scenarios.At the technical level, the entire development life cycle of B-side software shows that abstract functional design logic is difficult, and there is high technical threshold for product development, high requirements for product development process management, and high technical threshold for implementation and operation and maintenance, all of which are daily problems faced by a To B software company.Since technical documentation development is closely linked with software product development, developing technical documentation for B-side software products poses new challenges and requirements for individual documentation engineers and even the entire documentation team. For individual documentation engineers, they need to improve themselves in business, technical and documentation skills, such as whether they understand the user’s business background, whether they understand the product function principle, whether they can accurately convey the product information, and whether they can effectively solve the pain points that users care about. For the whole documentation team, we need to think about how to improve the team management from the dimensions of workflow, specification and tools.

Career Panel: technical communication career development

2019年5月10日 • 0 Comment

The discussion will focus on the following questions (Chinese TC practitioners pain points): – Very few Chinese universities offer technical communication education, as a graduate student, how can I prepare for a technical writer job? – I’m a junior writer with 2 years working experience. I am worried about my future. Is technical writing a job that I can spend my entire life to pursue? Or I need to change my role to be a designer or salesman or whatever? – I’m a writer with 5 years experience. I am good at my job. My only concern is that our management does not value writers at all. We get less paid than engineers, get no training, and get no promotion. I’m frustrated with this. What shall I do? – I’m a writer with 10 years experience. I get tired with my job. I’m already familiar with my responsibilities and job content, processes and tools. I reach the bottleneck in my career. What shall I do? – I’m a writer and I think I also do things beyond a writer, such as translating documents, writing marketing articles, and even giving English training to developers. What are a writer’s responsibilities in your opinion?

Technical communication practice in Chinese small and medium-sized enterprises

2019年2月16日 • 0 Comment

Why are companies willing to invest a lot of resources in building TC teams and platforms?

How do TC people constantly tap into their own value and get full recognition?

How does external non-professional evaluation evolve into an internal professional evaluation?

How can big data be used to integrate management ideas?

The development direction of TC business and the future conception of a TCer

This presentation introduces the development of enterprise technical documentation in terms of personnel, technology and platform.

AI-Based Vendor Selection Approach for Translation in Big International Events

2019年2月7日 • 0 Comment

Translation is the vital part of big international events. If everything going on smoothly nobody cares about it but if something going on incorrectly everybody mentioned it. How to avoid any inconvenience for end-users? How to provide them the best possible work conditions? The last but not the least question is how to pay them good enough and at the same time reduce costs for the end-clients? During the organization of interpretation services you have a number of “How” questions.
Fortunately IT technology helps to find a solution. Based on the number of International events such as Winter Olympic Games or World Cup 2018 we will show you the efficiency of this solution from economic and organizational sides.
Furthermore, we are going to present our unique Vendor Suggestion System and how it was used to increase vendor performance and suitability. The VSS is based on AI approach and will help you to choose the right interpreter or engineer for your project using its Evaluation and Suggestion modules.

To lead others, learn to lead yourself first

2019年2月2日 • 0 Comment

In this hands-on workshop, you will learn valuable methods to lead yourself better which in turn will make you a better leader. Whether you’ve been in charge of leading a team for a long time, or you’re just getting started with your career – you will definitely benefit from this workshop! We will start out with tools for self-management, from goal-setting up to fear-setting, and how to push beyond your limits. Then we will transfer these tools onto leading others.