Information Development/Content Delivery

This session presents a reality check on technical communication in an agile environment. We’ll look at several real-life scenarios and the challenges they present to technical writers: 1. “Why can’t agile teams provide proper input for documentation?” 2. “They want me to deliver incomplete documentation?!!” 3. “What about my personas and user research?” 4. “I can’t attend all these meetings of all my agile teams!!?” 5. “How is it agile when my work piles up right before every release??” There are no silver bullets, no ideal recipes for these challenges, but you can address them and still deliver good documentation.

Presentation Highlights: While you can read about doing agile, “living agile” is a different story. This session builds on years of experience serving many different development teams. You will take away practical insights and you will have an opportunity to bring your own questions.

With this webinar, we are pleased to announce the release of the e-learning course to train technical writers and subject matter experts on the use of Simplified Technical English (STE), the global standard for writing clear and concise content.
Most of the world’s leading companies have accelerated their digital transformation efforts during the pandemic—efforts that are not slowing down. Content plays a key role in digitalization, as it has an important impact on the customer experience, where good quality content will help grow and create new business and service models and ensure safe product use. Because of this key role, it is important that global writing teams learn how to write content that is accurate, clear, aligned, and easy to find by their customers. Through STE companies can maximize the value of their enterprise content, whether this is for technical documentation, marketing, or support. Technical writers will be able to further improve their skills and show industry credibility through an e-learning course, which one could do at any time and from any location.

What impact does the broader context of agile product development have on document development?
How is document quality guaranteed under rapid iteration?
How to achieve “1+1>2” through multi-post co-creation……
This presentation will answer many questions about enterprise document capacity building.
The main contents of the speech include: 1. The necessity of multi-position co-creation brought by agile development 2.
3. Practice: (1) document development post transformation (2) cloud resources (3) cloud training (4).
Achievements and Gains

Every company has a large number of terms that need to be managed and disseminated. As important technical and business concepts, terms are one of the most core intellectual assets of a company.However, the management and popularization of terms has always been a very time-consuming and laborious work, especially when the scale of the company is getting larger and the business is getting more and more complex. How to ensure the timeliness of terms and enable all staff to efficiently touch the terms, Ant Financial’s Athena terminology solution will give you the answer.

Through the analysis of peer product interface text design best practices, and combined with some cases encountered in the usual work, to summarize and share text design methods in the product interface.