Jing Xue

This presentation will introduce ZTE's exploration and practice of integrating AI agents in documentation delivery. It will discuss how to build an AI agent system based on large language models, facilitating the transition of technical documentation from static knowledge to dynamic services. The presentation will focus on application scenarios such as intelligent Q&A, scenario-based content delivery, and automated knowledge maintenance. It demonstrates how the concept of "knowledge as a service" significantly improves document retrieval efficiency and operational support, providing practical insights for the industry’s shift toward intelligent documentation delivery.