AI and New Technologies in Technical Communication

AI Creative Assistant is an AI solution designed to activate knowledge assets and accelerate the full implementation of AI applications. It encompasses three core features: structured format conversion, multilingual intelligent translation, and document quality inspection. Additionally, it is available in various forms such as a chatbot, micro-document plugins, and Oxygen plugins, catering to diverse usage scenarios.

Structured Format Conversion: uConverter

uConverter is available in both the chatbot and cloud document plugins. It enables users to convert unstructured content into DITA-structured content effortlessly by selecting the unstructured material and specifying the topic type. With a simple click, the content is converted. Another click allows for the converted content to be swiftly sent to the structured content platform. This feature notably decreases the amount of time technical writers spend on copy-paste activities.

Intelligent Translation: uTranslator

uTranslator is not only available in chatbot and cloud document plugins but can also be used in web interfaces and professional technical documentation editors like Oxygen. After users sending the content to a large language model for pre-translation, the company’s terminology and memory databases will replace any matched content that needs updating, generating a translation that meets the standards of professional domains. In Oxygen, users can translate while writing, and on the web, users can utilize terminology and memory databases for multi-format document translation.

Document Quality Inspection: uChecker

Integrated into the Oxygen editor, this feature allows users to perform quality checks with only one click after completing content writing. uChecker incorporates the company’s writing standards, helps with punctuation, spacing, measurement units, and non-standard terminology checks and provides modification suggestions. By integrating quality checks into the writing process and delegating tedious inspection tasks to uChecker, technical writers is enabled to write and check simultaneously.

The workshop explores how digital transformation and intelligent upgrades are crucial for companies seeking to expand their overseas businesses. By utilizing digital tools and intelligent technologies to enhance document production, content creation, and brand influence, we delve into the importance of technical writing and digital communication in overcoming global market challenges, such as cultural differences and regulatory compliance. Through practical strategies and real-life case studies, we demonstrate how these advancements improve the company’s competitiveness and efficiency in international markets.

1. Introduction: Challenges and Opportunities for Enterprises Going Global

2. Digital Transformation: Building the Foundation for Overseas Expansion

3. Intelligent Upgrades: Empowering Enterprises to Take off in Overseas Markets

4. Digital Communication: Crafting a Global Brand for Overseas Expansion

A practical experience sharing on how technical writers can leverage AI technology to create value for customers and enterprises:

1. From 0 to 1 – The Birth of Intelligent Customer Service: comprehensively analyzes the behind-the-scenes story of a small team building an intelligent customer service system from scratch, and reveals the key steps and considerations in the building process.

2. AI x Technical Documentation: explores how AI and technical documentation blend in a fascinating way, and delves into the amazing cross-document integration that can piece together scattered information into a complete knowledge chain; utilizes flexible information extraction techniques to accurately capture the details users need.

3. AI Fills the Technical Gap: focuses on the key role of AI, which functions as an “all-purpose patch” in the tech field, in technical content development. For example, in term management, AI can improve the comprehensibility and consistency of documents; it can also enhance the cooperation efficiency between technical writers and R&D personnel by adding code instructions.

4. The “Treasure Trove” of Enterprise Knowledge Assets: how to leverage AI to uncover a “knowledge goldmine” from a large number of customer support communication records to build an enterprise knowledge base, which provides strong support for internal personnel to solve problems, and makes the technical content richer, diverse, authoritative and reliable, thus fully meeting the needs of both customers and enterprises.

“Prompt Engineering: Your New Superpower in Technical Writing” explores how technical writers can harness the power of AI through effective prompt engineering. This presentation covers the fundamentals of crafting precise and context-rich prompts to guide AI models in generating high-quality technical content. Attendees will learn key principles of prompt design, practical applications, and best practices to enhance efficiency, consistency, and accuracy in their documentation processes. By mastering prompt engineering, technical writers can unlock new levels of productivity and creativity, making AI a valuable collaborator in their work.

The advent of AI and New Technologies has vastly changed the landscape of Technical Communication. In this presentation, we focus on our achievement in building an innovative manual ecosystem in the home appliance industry using these technologies. The cornerstone of our system is the integration of the Global Manual Documentation System (GMDS) and Adobe FrameMaker to create consistent and precise manuals, and the Digital Manual Generate System (DMGS) for efficient digital manual creation. Digital manual is enabled with an AI-driven semantic search, which not only enhances the user experience through quick information retrieval but also embeds educational video content for better product understanding and usage. We ensure continuous improvement by leveraging Superset for comprehensive data analytics extracted from user behavior. This amalgamation of AI and new technologies has allowed us to shift paradigms in Technical Communication, promoting user-centric documentation and paving the way for future advances in this field.