What are the key strategies and best practices for managing and writing technical documentation in complex equipment manufacturing?
How does maintenance engineering analysis relate to the technical documentation system? How can we build an effective maintenance engineering analysis ecosystem?
How are configuration or technical status changes (e.g., BOM updates) linked to technical documentation? How do applicability and validity in documentation reflect these changes?
This presentation explores the development of TikTok content aimed at introducing language, socio-culture, and human stories, targeting Indonesians interested in China. The focus is on how content can build cross-cultural understanding while creating a platform for Mandarin learning. By sharing personal experiences of communication in China and offering insights into Chinese perspectives, the content encourages engagement and curiosity about both the language and culture.
The TikTok channel aims to connect with a niche audience in Indonesia who are passionate about China, using relatable stories and practical communication tips. Through authentic storytelling and firsthand experiences, the content highlights challenges and rewards of learning Mandarin and immersing in Chinese society. These stories serve as a bridge, providing viewers with a deeper understanding of Chinese culture, societal norms, and everyday interactions, while emphasizing the importance of language as a tool for connection.
As viewers engage with the content, they are encouraged to join a growing community focused on Mandarin learning. By presenting language in context and providing real-life examples, the account motivates Indonesians to take an active interest in learning Mandarin. The interactive nature of TikTok allows for constant engagement, making learning fun and accessible, and developing a sense of belonging among those passionate about Chinese language and culture.
In just two months, the TikTok channel has gained over 20,000 followers and accumulated more than 11 million views. This rapid growth is not only a testament to the appeal of the content but also its ability to engage viewers and spark interest in Mandarin learning. As a result, more than 20 private Mandarin sessions have been conducted, demonstrating the tangible impact of the contents on language acquisition. These sessions reflect the growing demand for personalized language instruction, with many viewers seeking to deepen their knowledge after being inspired by the content.
This presentation highlights the potential of TikTok as a powerful platform for cultural exchange, illustrating how personal experiences can inspire language learning and bring together communities with shared interests. Through relevant content, the channel hope to have lasting impact on language acquisition and cross-cultural understanding, bridging the gap between Indonesia and China.
As the number of exported products increases and international competition intensifies, developing competitive documentation strategies tailored to product families and fostering ongoing international market expansion has become essential. Technical writers should focus not only on individual product and documentation strategies but also on analyzing the characteristics of entire product families and various types of documentation. By leveraging system tools and large language models, technical writers can create comprehensive documentation that aligns more effectively with product requirements, ensuring smooth entry into overseas markets.
1. Scenario-Based Requirements Analysis Practice Based on the Product Lifecycle
Requirement Phase: user research, competitor insights, scenario-based task sequencing, on-site task validation and optimization, and sorting out of scenario-based requirements
2. Design Exploration of Design-Assets-Oriented Positive Design to Improve Original Content Quality
Development Phase: accumulation and empowerment of design assets (information design guidelines, positive and negative case studies), template-guided design development (architecture templates, content templates), and quality control of the design process (material input review, document output review).
3. Text Quality Metrics System Construction and Content Measurement Practice
Requirement Validation Phase: text quality metrics system building, content quality measurement methods, and summative testing activities of ducumentation — guiding requirement validation and closing the loop.
In the era of AI, the problems faced by technical communication, such as data silos, difficulties in knowledge inheritance and reuse, have become more and more prominent. These challenges pose higher requirements for the management and delivery of content. With the rapid development of AI technology, knowledge management, as a core capability of content development and delivery, has become increasingly important and serves as a key support for improving efficiency and the level of intelligence.
This presentation, based on knowledge engineering, comprehensively enhances the strategic value of knowledge management in the AI era. The speaker will share the content development practices based on knowledge engineering with real cases, including the following aspects:
1. Based on knowledge system modeling experience in daily research and development process, as well as the standardized path of knowledge engineering construction.
2. The full-link practice of building a knowledge engineering pipeline from scratch and optimizing the document delivery process, demonstrating how knowledge engineering is deeply integrated with AI to provide systematic support for content standardization, management efficiency, and intelligent generation.
3. Revealing the key role of knowledge management in the promotion of intelligent content delivery, model training, and the application of Agents/AI, and empowering the industry to explore new perspectives and practical paths.
Through these sharing sessions, this presentation will provide highly practical solutions for the fields of technical communication and knowledge management.
The premier gathering event for all decision-makers and specialists in the field of technical communication in China.
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