Yuanyuan Li

Most of us at tcworld are Technical Writers or doing technical writing related tasks every day. However, there is another type of writing in our daily work—email writing, or email communication. Email writing and technical writing are both ways to communicate with audiences with concise words and refreshing logic, while technical writing has developed better in organizing paragraphs and friendly threads. Sharing rich and systematic writing experiences would help different industries and fields feel the charm of TC.
TC's unique professionalism, however, is both a shining point of the industry and a giant door that needs to be pushed open very hard. This workshop will show the example of the TC concept and skills migrated to email communication in an interactive way, and actively welcome curious eyes outside the giant door, so that more people without TC background (in addition to TC professionals) can also feel the charm of TC. Based on several years of research, practices and training of this topic in enterprises, Yuanyuan and Wen at this workshop will share with you the “secret communication recipes” and new perspectives of TC empowering more fields.

Highlights: Technical communication is not limited to user manual writing, online help composing, or API reference polishing. The way of thinking in technical communication also applies to far more areas, for example, email communication, which is very common in everyone's daily work. This workshop tries to show the new world of TC methodology application and way of thinking in daily work communication, addressing the following questions:
-Why should we apply TC methodology in business email communication?
-What are the possible misunderstanding and common mistakes we need to avoid in email communication? I don’t mean grammar.
-Is there any simple “checklist” to communicate “professionally and effectively” via email, despite different audiences and communication scenarios?
-Can I get all the above skills and perspectives in interesting games and hands-on exercises? Better if I can get timely comments about my email writing at the workshop.
-More to explore.
See how we could enhance our communication (including email) with various audiences in daily business communication using TC methodology. And surely you can do it too.