A Principal Content Designer at AMEC with over ten years of experience in technical communication. Previously worked at multinational technology companies such as IBM, gaining extensive hands-on experience with large-scale, complex systems. As a practitioner who transitioned from traditional technical writer to content designer, Erin is dedicated to exploring the core value of technical communication within user experience (UX).
Moving beyond content as mere textual documentation, she advocates for early-stage involvement in product development. By applying DUX evaluations and heuristic principles at the early design phase, she helps optimize interaction logic and seamlessly integrate content strategy into product design.
Passionate about deconstructing complex technologies through diverse lenses, she champions data-driven content iteration, refining details by analyzing user behavior. Her goal is to inject intuitive and fluid user experiences into “hardcore” industrial technologies through strategic content design.

