As a documentation team, we are often the “fall guys” — taking the blame while having little voice. How can we find a way to break the deadlock? By restructuring the manual development process through structural transformation and AI-powered content creation. Supporting localization and global business, we enhance the core value of the team. Through rich media transformation, we increase the team’s output value and customer satisfaction. What plans and explorations have we made at different stages? Let us share our team’s transformation journey, in the hope of providing some inspiration for other teams still exploring their way.
