After switching from the software industry to the hardware industry, and having worked in both industries for over three years, I would like to take this opportunity to share with you the differences in documentation between the two industries, why these differences exist, as well as some challenges and solutions encountered during the development of headphone documentation.
The rise of generative AI is fundamentally redefining the boundaries and value of content strategy. While the traditional “plan → create → distribute → manage” content loop remains a useful framework, its core has undergone profound changes: shifting from “document creation” to building an “intelligent content ecosystem” and moving from serving “human readers” to accommodating both “machine understanding and invocation.” This isn’t merely an addition to existing content strategies; it represents a paradigm-level transformation.
This session explores the construction of an Intelligent Content Ecosystem, where knowledge continuously gains value through human-AI collaboration. It highlights the value leap for content teams—transitioning from information communicators to strategic decision-support partners. For practitioners, mastering this new logic means evolving from executors into architects of enterprise knowledge infrastructure.
Manufacturing enterprises engaged in validation work have long faced the challenge of tacit knowledge walking out the door with experienced personnel, while paper-based models fail to support knowledge reuse. This presentation uses the digital transformation of pharmaceutical equipment validation as a case study to illustrate how the SECI knowledge conversion model can be applied to systematically consolidate dispersed validation experience into reusable explicit assets, thereby building a knowledge management system that covers the entire validation lifecycle.
The presentation will present a complete methodological pathway from current-state diagnosis, system architecture design, to knowledge operation. It will focus on analyzing the mapping of the four SECI stages onto validation scenarios, as well as the construction framework of a four-dimensional knowledge graph encompassing Know-What, Know-How, Know-Why, and Know-Whom. Through cross-industry comparisons, the presentation will demonstrate how validation work in sectors such as pharmaceuticals, medical devices, and precision manufacturing can adapt these approaches.
Attendees will gain a knowledge conversion methodology for digitally transforming validation work, understand key implementation steps, system integration strategies, and risk management essentials. They will also master a reusable framework for capturing validation knowledge assets, providing a practical transformation pathway for technical communication and knowledge management practices.
In response to the digital transformation trend, technical documentation management urgently requires upgrades, with common pain points including low governance efficiency, compliance challenges in global expansion, and subpar user experience. This presentation highlights Inovance Technology’s practical solutions, detailing actionable approaches to address these pain points through digital means, offering reusable insights for technical documentation professionals.
Human-factor errors are among the most common causes of accidents in technical and industrial environments. Unclear documentation often plays a key role. This workshop explores how Simplified Technical English (ASD-STE100) can help reduce misinterpretation and support safer, more reliable task execution. Through a mix of theory and hands-on exercises, participants will learn how to identify linguistic risk factors in safety instructions and procedures, and how to rewrite them for clarity, compliance, and usability. Using real examples, the session highlights how applying STE writing rules not only improves readability and translation consistency but also supports human performance and operational safety. By the end of the workshop, participants will understand how clear language can actively mitigate human-factor risks and enhance safety communication in maintenance, operations, and training contexts.
When addressing the dissemination challenges of complex technical concepts, traditional video formats often face two limitations: either being confined to dry abstract theories or reduced to fragmented technical demonstrations. This presentation advocates treating science communication video creation as a “design process for complex cognitive problems,” with its core lying in establishing “dual pillars”: first, transforming nonlinear knowledge systems into “structured narratives” that align with cognitive principles; second, integrating diverse media technologies into “systematic multimodal expressions” that serve narrative objectives.
This presentation will introduce ZTE’s exploration and practice of integrating AI agents in documentation delivery. It will discuss how to build an AI agent system based on large language models, facilitating the transition of technical documentation from static knowledge to dynamic services. The presentation will focus on application scenarios such as intelligent Q&A, scenario-based content delivery, and automated knowledge maintenance. It demonstrates how the concept of “knowledge as a service” significantly improves document retrieval efficiency and operational support, providing practical insights for the industry’s shift toward intelligent documentation delivery.
In fast-paced, iterative product development, content designers are often limited to “copy polishing” after interfaces are finalized. However, high-quality content experiences are driven not only by precise wording, but by clear logic and well-designed interactions.
As key contributors to user experience, conducting DUX (Design & User Experience) evaluations before development begins is an effective way to optimize interaction flows and reduce users’ cognitive load. This approach improves product usability while significantly reducing the need for extensive downstream documentation.
This 90-minute hands-on workshop guides participants through a systematic analysis of product interfaces. We will explore how to transcend surface-level editing to reach the core of interaction logic, learning to use content strategy as a driver for design decisions. Through professional assessment frameworks, we help teams transform complex products into intuitive, seamless experiences.
Target Audience
•Content Designers: Break free from the “final polishing” role and move toward strategy
•Information Architects: Focus on optimizing interaction logic and user cognitive paths
•Technical Writers: Integrate UX thinking and explore career expansion from documentation to experience
•Product Managers: Introduce early content evaluation to reduce trial-and-error costs and enhance product experience
Workshop Objectives
•Redefine roles: Enable content designers to become core contributors to early-stage experience design
•Master early evaluation methods: Learn and apply the DUX evaluation framework to identify design pain points
•Content-driven design: Explore how content strategy can serve as a strong lever in design decision-making
•Improve product quality: Create more intuitive and user-friendly products through systematic analysis
90-Minute Hands-on Practice
Participants will work through a simulated product interface and learn to:
•Apply heuristic evaluations to identify common usability issues
•Validate from the user perspective by simulating real usage scenarios to uncover interaction barriers
•Apply accessibility principles to ensure inclusive and accessible design
Together, we will explore how to move beyond simple text optimization, uncover the deeper value of content in interaction design, and learn how to translate complex interactions into smooth and efficient user experiences.
Expected Outcomes
•Gain a practical, content-driven UX evaluation toolkit
•Develop a deeper understanding of product interaction logic
•Independently or collaboratively conduct DUX evaluations and provide forward-looking design recommendations
•Effectively reduce later-stage iteration costs and documentation maintenance effort
Against the backdrop of internationalization, products intended for overseas markets commonly face three major challenges: long and complex support paths, high learning costs, and significant language barriers. As a critical component of the product, documentation encounters similar issues. User research shows that overseas users rely more heavily on documentation than domestic users, and the quality of documentation directly influences customer satisfaction with both the product and the brand.
Therefore, overseas documentation must go beyond accuracy and basic usability by improving readability and translatability, while establishing solid multilingual support. High-quality documentation experiences can better meet overseas user needs, support products in international markets, and enhance overall brand satisfaction.
In this presentation, we will demonstrate how information designers at Inovance break through global business challenges using a complete, practice-proven methodology—from user research to closed-loop validation. The practice includes differentiated design based on BUTP analysis, concept development, implementation, usability testing, and the establishment of a long-term feedback and iteration mechanism. This provides peers with a validated pathway for improving documentation quality, evolving from “ensuring accuracy” to “optimizing user experience.”
The premier gathering event for all decision-makers and specialists in the field of technical communication in China.
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