Yanjie Zhang

Technical Writer, Hisense

With years of experience in technical writing, she is familiar with the content, architecture, standards, and processes of technical document development in the enterprise. She has led the transformation from traditional document development to structured development of multiple product lines at Hisense.
She has established a comprehensive technical standard and process system for documentation within the enterprise and hold multiple technical patents in the field.
As an expert committee member of the Technical Communication Professional Committee, she led the editing of the association standard Occupational Competence Requirements for Technical Writers and the drafting of Technical Communication Service Guidelines and Requirements for Compilation and Publication of Live Marketing Product Information.

All Sessions by Yanjie Zhang

  • May 24


  • 13:40  - 15:10
    Based on the development of information labeling and intelligentization, as well as publishing techniques, the TC industry can contribute to the carbon peaking and carbon neutrality goals and environmental protection.

    Due to the diverse and complex products and customer demands, technical document often contains a large volume of content and complex information architecture. How can we provide effective support and assistance to customers, enabling them to access the information they need in the simplest, most timely, and accurate manner amidst a wealth of information, thus enhancing their user experience?

    To achieve this, we need to analyze factors such as information labeling, product attributes, and customer's usage scenarios, utilizing cloud platforms to establish information delivery channels between the content and customers, thus enabling precise matching, distribution, and delivery of technical information in a digital format from creation to publication process.

    In this way we can reduce the reliance on printed materials, thereby lowering material costs and allowing for timely content updates and more flexibility in design cycles.

    Content Development, Management, and Delivery
    Where
    Workshop Room




Share

Yanjie Zhang