Chindu Nallasami

Staff Information Developer, Arm

Good day!
Chindu Nallasami is working as a Staff Information Developer at Arm, India. Chindu is an accomplished writer with 16 plus years of experience in technical writing industry. Throughout her career, she had a privilege of working on diverse projects in the semiconductor industry that have honed her expertise in writing, customer satisfaction, and continuous improvement. She has participated and presented in various forums about her work and received many accolades.
She also uses her skills from Lloyd’s Register Quality Assurance (LRQA) auditing and Eight disciplines (8D) workshops to focus more on process and quality improvement which are important to develop and deliver any customer-facing documentation. She believes that one can achieve the quality of the documentation through a stringent process during its development.

All Sessions by Chindu Nallasami

  • May 24


  • 09:50  - 10:30
    I will be representing my team to take you through our journey on how we develop quality documentation that can reduce customer support load, and the recurrence of defects post-release.

    For any documentation, authors and subject matter experts work together to arrive at quality. I strongly believe that it is a shared responsibility for customer satisfaction.

    Our various quality initiatives in improving the process as well as Root Cause Analysis (RCA) in Tech Comms did not disappoint us and helped to improve process and reduce the recurrence of defects. We have been trying out RCA on documentation defects since 2014 in our team. This has helped fix many of the root causes of documentation defects and at the same time strengthened the foundation of the process. Here we share our experience of how we used RCA and related activities like Bugathon, to progressively enhance documentation quality along with process.

    Content Development, Management, and Delivery
    Where
    Grand Ballroom B




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Chindu Nallasami