The content of this presentation continues what I have shared at TC World China 2019, where I shared our team’s appeal for user task-oriented improvements to documentation content. After that sharing, many of my technical writing peers from inside and outside of SAP expressed the desire to make similar improvements to their own documentation, but at the same time they raised some challenges that prevented them from starting their projects. For example, how to determine whether a document needs content quality reform; if so, how to do it and whether there is any reference or writing specification; and what kind of before-and-after comparison can show that the quality of the document content has really been improved after the improvement. To answer these questions, our team (SAP SuccessFactors User Assistance) started another project at the beginning of this year to develop a strategy for document content quality reform and to provide documentation engineers with tools and support for content quality assessment and improvement. In this presentation, we will demonstrate these support tools that include document quality assessment questionnaires, scoring sheets, content improvement reference information, and project management tools, and present our initial thoughts on the design of these tools and the first round of feedback collected within SAP. All practitioners of technical writing share a common goal: to provide a high-quality information experience for our target audience. With this common vision in mind, I hope this sharing will raise awareness and inspire technical writing practitioners about content quality strategies and measurement. This time there will be two speakers: Dingling Liu and Shihui Chen
