Elsie Dong

Imagine industrial software not merely as a static tool, but as an intelligent partner capable of conversing with you and intuitively understanding your commands! In the era of Industry 4.0, as industrial software grows increasingly powerful, its inherent complexity often presents significant learning and operational challenges for users. A critical question for the field of technical communication, therefore, is how to empower users to understand and utilize these industrial applications more efficiently. Technical communication is no longer merely a one-way output of information and now demands a more intelligent approach to user support. This session will offer an in-depth exploration of AI's innovative applications within industrial software technical communication: how AI optimizes user interaction models with industrial software, transforming the technical information "delivery" paradigm into an "intelligent interaction" paradigm, and enhancing user experience, thereby building a new AI-driven model for technical communication.