Marco Galiazzo

CEO, ekr srl

Marco Galiazzo EKR founder, started his consultancy career as an Adobe Guru. He wrote the first book about Cross Media Publishing in Italy (Guida al Cross Media Publishing) 12 years ago. He met the Transactional world when in 2008 Enterprise Knowledge Reengineering started as part of Ethica Consulting, the largest SAP partner in Italy. The first goal was to fill the gap between the big ERP systems at enterprise level, and the typical technical and marketing office, land of Adobe tools. Two worlds with two different languages and a big challenge to build a communication bridge. After 8 years of experience, putting together a quite huge amount of different technologies, the gap is filled with EKR Orchestra. It is used by many international customer, and the EKR Orchestra METHOD, invented by the speaker is part of the day by day activity at enterprise level.
In last year spent most of his time studying Generative AI, and introduced Ekrai, the Personal Digital Expert.

All Sessions by Marco Galiazzo

  • May 23


  • 14:20  - 15:00
    Technical documentation content is one of the most valuable pieces of knowledge that are managed in most companies. A great limit for its consumption, for its exploitation is the technical manual itself.

    Even if some is still trying to move from PDF to HTML, we think that the next era will be direct human interaction with that content

    Ekrai is an example of a Personal Digital Expert: she is an expert and you can ask her any question related to any detail of your product, both for pre-sales of after sales and technical documentation needs.

    We will explain how we made it using latest Generative AI technologies and how it could be considered a “best practice” to be followed in many companies

    AI in Technical Communication
    Where
    Grand Ballroom B

  • May 24


  • 11:00  - 12:30
    Most of Enterprise Knowledge is still stored in Documents (Ms word, Indesign, FrameMaker, PDF, PPT and so on)

    This is a big limit to get to the Generative AI world because it is clear that Enterprise Knowledge must be structured to avoid AI Hallucinations.

    In this workshop we will see how it is possible to move from unstructured miscellaneous documents to a super high quality structured knowledge base.

    We will learn concepts Knowledge Architecture

    We will learn concepts of Prompt Engineering

    We will see how a Structured Workflow is important to get to a high quality structured knowledge base

    At the end we will see how we can use this structured knowledge if we feed a RAG scenario

    AI in Technical Communication
    Where
    Workshop Room




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Marco Galiazzo