Bingchi Liu has years of experience in the toB software industry as a documentation engineer.
ByteDance documentation leader for real-time audio and video product.
All Sessions by Bingchi Liu
Use Document Feedback to Build a Product Discussion Community
10:55 - 11:40
This presentation describes the evolution of documentation practices, starting from dealing with document feedback from internal users, internal production research, and technical support students, to establishing document feedback channels, processing feedback information, collecting and organizing data, and finally realizing an unofficial internal product discussion community process.
The focus of this presentation is to discuss how to grow your team's reach through effective documentation practices, by handling feedback and creating a community that fosters discussion and collaboration.
The premier gathering event for all decision-makers and specialists in the field of technical communication in China.