tcworld China 2021 Program

  • May 25


  • The European Green Deal and its Circular Economy Action Plan launched a package of measures in Europe to shape the transition to a modern, resource-efficient and competitive economy. With the "Making Sustainable Products the norm" strategy, Europe is focusing on durability, repair, reuse, remanufacturing, recycling, disassembly in product design. Information for use is the tool to provide the necessary information to enable sustainable product use. IEC/IEEE 82079-1 supports the technical transposition of requirements addressed in draft regulations.

    Highlights: Link the European Green Deal and its Circular Economy Action Plan with technical communication and information for use
    Getting familiar with draft legislations that rely on information for the sustainable product use
    IEC/IEEE 82079-1 as tool for achieving and promoting sustainable product use


  • The advantage of China's demographic dividend no longer exists, and in order for enterprises to reduce costs and increase efficiency, digital transformation is a crucial path that cannot be avoided. The key to achieving successful digitalization lies in taking a top-down macro perspective, as well as facilitating information interaction and sharing between company departments. Throughout this process, the value of documents will inevitably be recognized and enhanced. Unfortunately, many documentation teams struggle to receive recognition for their own value. This is often due to their failure to observe the bigger picture and identify methods for maximizing common interests between departments. During this presentation, I will showcase real case studies from the past few years that demonstrate successful digital transformation in enterprises. I will also share insights on how to enhance the value of documents through digitalization. My aim is to help you establish a proper mindset and provide concrete guidance and actionable steps for initiating your own digital transformation.
    Where
    Cutting-edge Room

  • AI is changing our lives. Based on agile development and the concept of "document as code", technical writing is moving from structured writing and automated extraction into the era of AIGC. I will share my best practices of document automation and explore the impact and opportunities AI technology has brought to the field of technology communication.

    Highlights: 1. Problems and Solutions in Structuring Analytical Technical Documents
    2. Sharing document practices based on open source projects and automated quality control
    3. Discuss the application of AIGC in the process of technical communication

    Where
    Technology Room

  • The presentation outlines strategies for meeting diverse ecological business demands and how information experience can effectively integrate with ecological construction. Drawing on two years of exploration and practice in the field of ecological information experience, the Huawei Computing Product Customer Experience Department has developed a comprehensive set of practical approaches. These include building an ecological information system based on ecological business scenarios and user profiles, planning around the developer community, designing the structure of the information center, carrying out content operation through ecological activities to help developers achieve ecological indicators, and using developer feedback to improve the quality of information content.
    Where
    Innovation Room

  • This presentation will outline the steps involved in building a robust personnel training and development system for the technical documentation team. The system will cover key aspects such as the integration and sharing of newcomers, clinical practice and assessment, and in-depth exploration of backbone technical problems.
    Where
    Technology Room

  • As content teams transform, so do the technical content needs. How to systematically tailor digital information experience for products and how to scientifically manage various technical content has become a new challenge for content teams nowadays. In this workshop, we will introduce the digital content experience framework to you. With a new product/new function, combined with Audit-Analyze-Act three steps, we will also share with you that how to continuously adjust and monitor technical content, make good use of digital tools, platforms and resources, as well as build a complete set Digital product information experience from 0 to 1.
    Where
    Workshop Room

  • This presentation will center around YiCAT, the online translation management platform, and introduce its core functions, such as translation project management, language asset management, collaborative translation, and machine translation plus post-editing (MTPE). Through project cases, how YiCAT helps enterprises achieve sustainable localization practices will be demonstrated. The application of AI technologies in YiCAT will also be discussed, including intelligent tag filling, terminology replacement, automatic selection of machine translation engines, machine translation quality evaluation (MTQE), and ChatGPT. In particular, a detailed analysis of how ChatGPT provide outstanding performance in automatic translation, terminology replacement, translation polishing, and intelligent translation assistance will be presented in today’s speech.

    Highlights: 1. Introduce how YiCAT can help enterprises complete the comprehensive process management of translation and localization.
    2. Use cases in actual projects to introduce YiCAT’s solutions for helping enterprises achieve continuous localization.
    3. Focus on AI technology and describe the application scenarios of AI in YiCAT, especially how YiCAT uses ChatGPT to help users improve work efficiency.

    Where
    Cutting-edge Room

  • • Briefly explain what personalized content experience is
    • Discuss the importance of personalized content experience
    • Introduce the concept of using web front-end technologies to deliver personalized content experience
    • Introduce the web front-end technologies that can be used to deliver personalized content experience for the enterprise, such as HTML, CSS, and Antenna House.
    • Discuss the advantages of using these technologies
    • Discuss best practices for delivering personalized content experience, such as content architecture design
    • Provide case studies of companies that have successfully used web front-end technologies to deliver personalized content experience (PDF personalization implementation)
    • Provide case studies of companies that have successfully used writing management platforms to deliver personalized content experience (PDF personalization implementation, personalized document center implementation)
    • Summarize the main points of the presentation
    • Encourage the audience to consider using Web front-end technologies and writing management platforms to deliver personalized content experience.
    Where
    Innovation Room

  • The presentation highlights the importance of communication skills for technical writers in the software development industry. The presentation delves into the challenges faced by technical writers in terms of getting information and feedback from cross-functional teams and how writers can position themselves as a unifying force between those teams. By actively seeking out internal and external customer feedback, expanding connections, and looking for more ways to find what the customer viewpoints are, technical writers can not only improve their documentation but also become more valued colleagues.
    Attending this presentation offers the following benefits to the participants:
    • A deeper understanding of the challenges faced by technical writers in the software development industry.
    • Insight into how technical writers can leverage their communication skills to show their value and improve their documentation.
    • Knowledge of how to position themselves as a unifying force between cross-functional teams to gain access to valuable customer feedback.
    • Understanding of the benefits of actively seeking internal and external customer feedback.
    • Awareness of the mutual benefits of cross-functional partnerships for technical writers and the teams they work with.
    • Ideas on how to collaborate with different customer-facing teams within a software development company such as Customer Support, User Experience, Technical Marketing, and Sales.
    • Ideas on how to promote what you do.
    This presentation provides the participants with a roadmap on how to improve their technical documentation while becoming more valued colleagues in their workplace.

    Highlights: The presentation explores the key benefits of cross-functional partnerships, including the opportunity to build a more diverse network, gain exposure to new perspectives and ideas, and broaden the tech writers' skills and knowledge.
    The presentation addresses the following pain points:
    • Difficulty in communicating value and impact of one's work to different departments.
    • Inefficient and siloed teamwork resulting in missed opportunities and potential delays.
    • Limited opportunities for professional growth and development.
    • Struggles in building effective relationships with colleagues from different departments.
    • Difficulty in accessing the resources and support needed to successfully complete projects.
    Through building cross-functional partnerships, the presentation aims to help participants overcome these pain points and improve their ability to effectively communicate their value and impact, collaborate more efficiently and effectively, and access the resources and support needed to succeed in their role.
    First, the presentation focuses on why it is important for writers to build these partnerships. There are several teams within a software development company that technical writers can collaborate with to gather more customer feedback about the product and documentation, including the customer support, user experience, technical marketing, technical training, and sales teams. These teams are in constant contact with customers or are internal customers of the product documentation and might have valuable information for the technical writers especially in companies where the writers have limited access to the customers' feedback.
    In larger companies, people are so focused on delivering their tasks and meeting deadlines that they rarely have time to reach out to others outside of their direct dependencies. This is often the reason why important information is lost between teams. However, technical writers can access valuable information if they show their colleagues the added value they bring. Attendees learn how to identify the right individuals and teams to work with and how to approach and establish successful partnerships. The presentation also covers strategies for effectively communicating and collaborating with partners, and how to handle potential challenges that might arise. Key element in the presentation is the concept of mutual benefits for both parties in a collaboration and the presentation provides ideas for such benefits and how to pitch such a collaboration to the respective teams.
    The presentation encourages participants to reflect on the value they bring to the table and how they can leverage this value to build cross-functional partnerships. This involves understanding your own strengths and weaknesses, identifying opportunities to collaborate, and finding ways to contribute to the success of your organization.
    By the end of this presentation, attendees have a clear understanding of how to build cross-functional partnerships that can help them reveal their value and achieve their professional goals. They leave with practical tools, tips, and strategies that they can immediately put into action to start building more productive and impactful partnerships. This presentation is ideal for professionals at all levels who want to advance their careers and make a meaningful difference in their organizations.

    Where
    Cutting-edge Room

  • As China's intelligent manufacturing and industrial upgrading continue to advance, an increasing number of high-end equipment manufacturing companies are entering the international high-end market, which is primarily dominated by developed countries in Europe and the United States. In order to compete effectively with established players in this market, Chinese enterprises must provide not only sophisticated products but also well-formed and standardized technical documents. Unfortunately, technical documentation has been a weakness of Chinese manufacturing companies in the past. To illustrate this point, this presentation will use the example of an European and American subway project. Specifically, it will explain the delivery requirements, difficulties, and pain points of technical documents in international high-end equipment projects. Additionally, the presentation will summarize the planning, writing, and delivery of this type of technical documentation, as well as the issues that require attention in related business communications.
    Where
    Technology Room

  • The Backward Working Method is a well-known management process at Amazon. When applied to technical writing, it ensures the efficiency and high quality of the entire content life cycle, from production to publication.
    Ensuring content quality, meeting deadlines, and satisfying customer needs are goals for every content manager. The Backward Working Method is customer-oriented, breaking down content management tasks and scheduling them in reverse order.
    Content managers are not only responsible for content production but also for its release. Today's ever-changing and diverse customer needs present many challenges for content managers. Taking customer needs seriously and responding appropriately may be the key to future success.
    Where
    Innovation Room

  • Where
    Ground Floor

  • Agora is a PaaS company that specializes in assisting developers with integrating real-time audio and video interaction functionalities into their applications. Its primary products include SDKs, components, and scenario solutions based on SDKs and components.
    The documentation team at Agora is responsible for creating a diverse range of content, including product overviews, API references, quick start guides, feature guides, scenario solutions, and best practices. With such a large volume of documentation, and varying content types, achieving consistent content across multiple platforms while keeping up with business requirements is an ongoing challenge. As a team, we have been working tirelessly to find a more suitable documentation tool chain that meets our needs. We have gone through several phases, from self-developed CMS and "code documentation," to structured writing for API references, and even using open-source frameworks for "documentation coding." The process has been filled with both challenges and rewards, and as our tool chain continues to evolve, we are slowly changing the documentation-development collaboration relationship.
    Through this presentation, I will review the cases, experiences, and lessons learned by the Agora technical documentation team throughout our tool selection process. My aim is to provide you with inspiration and ideas for your own documentation endeavors.
    Where
    Innovation Room

  • In today's era of visual-rich content, technical documentation seems to be always catching up. You want to increase the visual effectiveness of your content and struggle to find the right trainings to meet your needs and improve your skills? Accept the challenge, take over the leadership, and develop the most effective visual training not only for you, but for the entire team. It's not easy, but it's fun!

    Highlights: We'll introduce the audience with how to create a training for visual effectiveness for their teams based on our own experience with creating such a training. This workshop provides both theoretical knowledge and practical exercises that will help you to effectively build and lead a team for developing visual training materials. The workshop consists of the following parts:
    Problem statement. The challenges most writers face when trying to increase the visual effectiveness of their content:
    - Technical writers experience difficulties to determine which types of visuals to implement for their content, as well as what is the optimal number and place for these visuals.
    - Most technical writers believe they don't have good design skills.
    - Lack of appropriate and comprehensive trainings for visual effectiveness specifically targeted at technical communicators.
    - Lack of knowledge about common design principles, tools, as well as unclear procedures and standards for implementing visuals in a doc set.
    - Lack of predefined graphic templates which the technical communicators can effectively use.
    The solution. Technical communications teams can create visual effectiveness trainings that address the specific needs of the writers and are aligned with the company's overall standards, strategy, and vision. We'll describe the process that teams can follow to create their own visuals training based on our experience:
    - Form a team and determine the training development process.
    - Determine the project objective, measurements, and possible threats.
    - Organize the work between the team members.
    - Create the first training draft.
    - Pilot project – organization, collecting, and implementing feedback.
    - Launch the training program.
    - Maintain the training program - conducting follow-up surveys to constantly improve the training program
    - Tips and tricks about how to lead the team toward success and keep their motivation strong. We'll also discuss ways to advertise your training.
    Fun facts during the project:
    - Ways to show appreciation and build the team - e-Card recognition
    - Creating a project horoscope
    - A personal gift surprise to show the leader's gratitude.

    Where
    Workshop Room

  • This presentation aims to provide a brief overview of the Hisense technology communication system construction. Furthermore, I will share my experiences in the areas of team composition, team hierarchical structure, ability promotion, and team internal control, which includes process internal management, quality control management, and other system constructions.
    Where
    Technology Room

  • Since some companies are still in the initial stage of technical documentation dilemma, it's imperative to improve the production efficiency of technical documents and reduce the heavy workload of the documentation department. The introduction of the DITA-based structured writing and content management system provides a practical solution for these companies. For documentation departments that have already adopted structured writing and content management, it's necessary to support the front-line business and serve the users well, so that technical documents can become the enabler of enterprise business growth through the digital transformation of technical information. This presentation outlines the blueprint and concrete implementation solutions for the digital transformation of technical information for your better understanding of what TIS is as well as how to deploy and implement it.
    Where
    Cutting-edge Room

  • In technical documentation, graphics play a crucial role as a form of structured representation. As a distinct field of information design, graphic design demands a unique approach to its creation. This presentation highlights the importance of technical writers in technical graphic design activities, introduces fundamental graphic design methods, and shares best practices for developing graphic design skills.
    Where
    Innovation Room

  • In the wave of economic globalization, especially in the post-pandemic era, more and more companies are actively exploring overseas markets, and content localization is the foundation and key link for developing global business. For over a decade, as a professional technology provider, Phrase has been deeply engaged in the localization field, helping companies quickly reach global markets. What is localization? How can we build a localization strategy and create localization-appropriate content? How can we combine it with existing systems and create automated translation processes? How can we handle different localization needs such as APP, UI, and documents? And how can we improve the efficiency and quality of translation with machine translation and AI technology... In this speech, Phrase will take you deep into localization and we hope our case studies would bring you some inspiration.
    Where
    Cutting-edge Room

  • Technical Communication is often meant as Document Creation (both static and dynamic). If we see the big picture, it is part of a Journey that involves the knowledge that flows from Experts to Knowledge Users.
    This Knowledge Journey has many steps, it is like a bus that makes many stops from the starting station to the destination, where the destination is someone that with this Knowledge has to Act (do something)
    In this session we will focus on the process rather than in the details.
    We will describe any steep, any Knowledge Worker with his pains and his gains related to the Knowledge Journey.
    We will see that a well performing Knowledge Journey is very important to reduce the Time To Market of a product or service

    TAKEAWAYS: Think to the process rather than in the details
    Reduce Time To Market of product and services
    Increase efficiency reducing to zero redundant steps
    Learn how to better talk to other Knowledge Workers

    Where
    Cutting-edge Room

  • Most of us at tcworld are Technical Writers or doing technical writing related tasks every day. However, there is another type of writing in our daily work—email writing, or email communication. Email writing and technical writing are both ways to communicate with audiences with concise words and refreshing logic, while technical writing has developed better in organizing paragraphs and friendly threads. Sharing rich and systematic writing experiences would help different industries and fields feel the charm of TC.
    TC's unique professionalism, however, is both a shining point of the industry and a giant door that needs to be pushed open very hard. This workshop will show the example of the TC concept and skills migrated to email communication in an interactive way, and actively welcome curious eyes outside the giant door, so that more people without TC background (in addition to TC professionals) can also feel the charm of TC. Based on several years of research, practices and training of this topic in enterprises, Yuanyuan and Wen at this workshop will share with you the “secret communication recipes” and new perspectives of TC empowering more fields.

    Highlights: Technical communication is not limited to user manual writing, online help composing, or API reference polishing. The way of thinking in technical communication also applies to far more areas, for example, email communication, which is very common in everyone's daily work. This workshop tries to show the new world of TC methodology application and way of thinking in daily work communication, addressing the following questions:
    -Why should we apply TC methodology in business email communication?
    -What are the possible misunderstanding and common mistakes we need to avoid in email communication? I don’t mean grammar.
    -Is there any simple “checklist” to communicate “professionally and effectively” via email, despite different audiences and communication scenarios?
    -Can I get all the above skills and perspectives in interesting games and hands-on exercises? Better if I can get timely comments about my email writing at the workshop.
    -More to explore.
    See how we could enhance our communication (including email) with various audiences in daily business communication using TC methodology. And surely you can do it too.

    Where
    Workshop Room

  • The purpose of this presentation is to address the common pain points that enterprises face when patenting their R&D achievements. It will also provide insights into the technical writing process for creating effective technical disclosure documents during patent applications, with the aim of empowering R&D teams.
    Where
    Technology Room

  • The presentation explains the application of data analytics in content. As the last step of the content journey, data analysis is used to measure whether the performance meets expectations. It will help you to understand the deficiencies of the current content and the direction of improvement, so as to improve the entire user experience.
    Where
    Innovation Room

  • For enterprise-level cloud product customers, the demand for version update information is high, and thus, we must provide them with detailed information about updates. To achieve this goal, we have designed a template for updating information on the user interface, a collaborative work mode for technical document engineers, and a document publishing process under SAP's document publishing framework. Our aim is to facilitate customer retrieval, improve the work efficiency of technical document engineers, and reduce the maintenance cost of information architecture. The presentation comprises two main parts: 1) The document release strategy and process for updating user interface information. 2) The use of DITA Extension and OxygenXML controls to enhance document writing efficiency and reduce manual errors.
    Where
    Technology Room

  • Large language models are not new, they are around for about 4 years already, but last year, ChatGPT started a hype around large language models. The hype is closely connected to the specific capabilities of ChatGPT (or GPT 3.5, the underlying large language model) in the area of text understanding and generation. This also puts a spotlight on technical writing and how large language models can change the way help content is created and presented to users. In this presentation, we want to look under the lid of large language models for a better assessment of what they can do, what they can't, and also the costs involved. We will then look at some of the use cases that are currently discussed and whether they make sense from a user perspective, but also from a cost-benefit analysis. We'll end the presentation with some of the use cases we think can make sense to evaluate further.

    Highlights: There is a quite a hype around the topic of ChatGTP these days. Everyone seems to talk about how it can revolutionize the way we create and provide help to the users of our software. But ChatGPT and Large Language Models in general are not magical tools, but it's all about mathematics and training.
    In this session, we will
    • Open the LLM's lid and have a closer look at how they work
    • Discuss the hype, the opportunities, but also the myths of what LLMs can do for enabling users
    • Share some use cases where LLMs can support technical writers

    Where
    Innovation Room

  • Where
    Cutting-edge Room

  • Where
    Cutting-edge Room

  • May 26


  • The market environment is constantly evolving, and companies must be agile in adjusting their business goals and strategies to maintain a competitive edge. Various business scenarios present unique challenges such as high upfront costs to educate customers about a new product or ongoing investments to ensure customer adoption.
    To overcome these obstacles, the content team can develop strategies closely aligned with business goals, leveraging content to increase product exposure, improve pre-sales efficiency, accelerate customer learning curves, and reduce after-sales service costs. However, failing to align content efforts with business objectives can lead to wasted resources and diminished team performance.
    To avoid such pitfalls, this workshop utilizes IBM Enterprise Design Thinking methodology and tools to methodically break down business goals, identify relevant content opportunities, and empower the content team to deliver maximum value. By approaching content from a business perspective, organizations can unlock the full potential of their resources and drive lasting success.
    Where
    Workshop Room

  • S1000D is a structured technical writing standard that provides a systematic methodology for technical writing in the equipment support industry. Its revised version has been widely adopted by European and American equipment support industries, including major players like Airbus and Boeing. However, the standard's applicability is not limited to this specific industry and can be utilized for policies, regulations, procedures, and organizational documents.
    This topic covers the origin and development of S1000D, and an introduction to the standard's structured technical writing methodology. The methodology includes key elements like business rules, information optimization mechanisms, and applicability strategies. Finally, some intelligent application scenarios are presented, such as the secondary use of data and automatic generation of circuit diagrams.
    Where
    Technology Room

  • The emergence and popularity of ChatGPT has had a significant impact on many industries, including technical communication. Rather than being concerned about potential job displacement, it's beneficial to view ChatGPT as a tool for enhancing work efficiency. In this presentation, Lilan will discuss specific applications of ChatGPT in technical communication, its effectiveness in improving document quality and user experience, as well as any necessary precautions and limitations when using it.

    Highlights: The application scenarios of ChatGPT in technical communication keep up with the current AI development trend. It applies the latest technology products to the technical communication industry, optimizes working methods, improves work efficiency, solves some pain points that are difficult for a single person to deal with, and explores possible opportunities and development directions.

    Where
    Cutting-edge Room

  • With the rapid rise of "going global", multilingual translation and localization of technical manuals have become increasingly important. However, due to the challenges of cultural differences, terminology uniformity, and chaotic workflows, more efficient collaboration, maintenance, and training of highly qualified translation teams are often required to meet the growing demand for localization. In this presentation, we will share practical cases to explore ways to improve the efficiency of translation and localization, showing you practices and thoughts on improving the efficiency and quality of multilingual translation and localization of technical manuals. More importantly, these practical experiences have been fully tested and proven in actual operations.
    Where
    Innovation Room

  • In recent years, the software industry has entered the cloud-native 2.0 era. The emergence of various new technologies has brought a sweet burden to developers. On the one hand, they have more choices; on the other hand, they face greater complexities. With the rise of the "developer-first" culture and the increasing decision-making weight of developers on product selection, the world's major technology giants are changing from traditional sales ideas to developer-centric ideas (B2D) to promote products, and high-quality content is the most effective marketing strategy. To satisfy all stakeholders' needs and accelerate the flywheel effect, how to design content that makes developers fall in love at first sight? To improve the development experience, how to create the "Aha moment" of the content? To increase user stickiness, how to make developers love the product forever through content? To strengthen brand competitiveness, how to differentiate the content strategies for open-source projects and commercial products? ——This session will share the practice from the Apache Pulsar community and dive deeper into how to design killer content that developers will love.
    Where
    Innovation Room

  • Converting technical documentation from DITA to Flare is challenging. Although Flare converts topic and map files with ease, variables, conrefs, and glossary terms get left behind. Nick completely automated the DITA to Flare conversion process with Python and shares his best practices in this talk. Engineers, architects, and programmers, please join us to learn software development best practices and Python skills for handling conversion between DITA, Flare, and more.

    Highlights: Attendees will come away from the talk better equipped to convert technical documentation formats by using Python. They will strengthen their technical knowledge of DITA, MadCap Flare, XML, Python programming, and software development. Nick will discuss the below points:
    agile development; pain points of Flare’s DITA import wizard; differences between DITA and Flare: topics, conrefs, variables, TOCs, glossary, index; software development environment; Python libraries: lxml, pandas, pathlib, re (regular expressions); modular code; and creating a one-click application.

    Where
    Technology Room

  • More and more companies need lightweight structured content management platforms that are easy to use, co-edit and review, with which R&D and writing staff can easily write and review structured content without paying attention to the underlying XML architecture, thus improving the collaboration efficiency of production and research, expert reviewers and writing departments.
    Where
    Cutting-edge Room

  • Technical communication informs users about the correct and safe use of products objectively and as far as possible legally, but always successfully? With nudging, we can tickle the last percentages out of our behavioural economics and perhaps provide the essential impulse for optimal handling of the described object. Or is it not?

    Highlights: Learn whether and how nudging, the small behavioural economic nudges, can be used in technical communication.

    Where
    Cutting-edge Room

  • This presentation describes the evolution of documentation practices, starting from dealing with document feedback from internal users, internal production research, and technical support students, to establishing document feedback channels, processing feedback information, collecting and organizing data, and finally realizing an unofficial internal product discussion community process.
    The focus of this presentation is to discuss how to grow your team's reach through effective documentation practices, by handling feedback and creating a community that fosters discussion and collaboration.
    Where
    Technology Room

  • From document development to information design to experience design, where is the breakthrough of business value?
    From the information that is easy to find to the one that no need to search, from people who search for knowledge to knowledge that search for people, how to define information experience?
    From information experience to user experience, how can the traditional documentation realize the closed loop of business value?
    Where
    Innovation Room

  • Challenges faced by translation and localization teams include not only outdated workflows and models, but human and material costs of switching between multiple internal systems. Drawing upon years of experience in providing service for enterprises, YiCAT has distilled users’ common needs into reusable core modules, and has created customized solutions through standardized processes. This workshop will start with the core functions of CAT and TMS tools, then explore the difficulties and effectiveness of implementing the GPT model in CAT tools. Ways for enterprises to build flexible translation and localization processes will also be discussed.
    Our customer representative — Sangfor Technologies Inc., is specially invited to tell their story: the Sangfor I18N Team introduced YiCAT online translation management platform in 2021. Combining Sangfor’s VDI with YiCAT, they ensured information security through building tight connection between internal and external translation teams. Meanwhile, the centralized corpora management, real-time collaboration of translation and review, and corpus sharing provided by YiCAT also improved the efficiency of project delivery.

    Highlights: 1.This workshop will provide a hands-on experience of the localization process for multilingual documents, and allows participants to appreciate the charm of ‘translation memories’, ‘term bases’, ‘machine translation’, and cutting-edge AI functions that assist in translation.
    2.This workshop will help you discover how Sangfor Technologies Inc., the leading domestic network security and cloud computing service provider, leverages translation platforms and resources to deliver high-quality multilingual content with teamwork and collaboration.
    3.Taking YiCAT Help Center as an example, the workshop will illustrate how to build a Help Center using open source code. In this way, the original text can be efficiently assigned to translators, and the translated text can be quickly published online. By presenting practical cases, the workshop highlights how enterprises can reduce costs and increase efficiency through YiCAT.
    4.This workshop will also introduce flexible and configurable Open API solution provided by YiCAT, through which more possibilities for translation and localization are explored.

    Where
    Workshop Room

  • As AIGC technologies gain popularity, online content explodes every day. Small and mid-sized product groups in many companies are paying more attention to content quality and effectiveness. Therefore, the product groups tend to introduce a content developer as the first role to generally improve the content system.
    For content developers, content work is no longer limited to traditional technical writing. More critically, they need to dig through the confusing content maze to find pain points and targeted solutions to real problems.
    This presentation will use a real-life example to discuss the challenges and solutions of building a content framework from 0 to 1 and share the perspectives of both senior and junior team members to gain a comprehensive understanding of the process.
    Where
    Innovation Room

  • As automobile intelligence continues to develop, the voice interaction has emerged as the most popular human-computer interaction method in the automotive industry. Consequently, voice inquiry for car information has become a critical means for car owners to obtain assistance. This presentation will discuss Huawei's in-vehicle voice question-and-answer service, which combines voice technology with information and applies it to in-vehicle systems. By integrating the smart cockpit with this technology, car owners are provided with intelligent information services, elevating their in-car experience.
    Where
    Cutting-edge Room

  • This presentation aims to introduce the transformation process of Huawei's wireless technology information from traditional materials to an information experience. The presentation covers the following key areas:
    1. The problems encountered with traditional materials.
    2. The direction of the information experience transformation: information quick search, rich media experience, ecological information construction, information portal, and search.
    3. Building organizational capability for information experience: digital capabilities, intelligent capabilities, experience design capabilities, domain technical capabilities, among others.
    4. Experiences and lessons
    Where
    Technology Room

  • Where
    Ground Floor

  • The EU is moving toward enterprises. Every other month a new EU directive is asking to share more product related information, more knowledge.
    The processes to manage this knowledge must per tracked and describable in case of request.
    A part of this knowledge is often the domain of Technical Communication and the transmission format is always XML.
    In this workshop we will see a couple of real life examples of
    Eprel portal interaction
    ECHA portal interaction (Reach directive and SCIP)
    to have a better idea of what the EU is asking and why, and clarifying how knowledge management experience could help in this.

    Highlights: What EU is asking to the enterprises in terms of Energy Label and Chemical Hazardous components
    How to comply with European regulations
    How knowledge management and technical documentation experience can be useful in this new area.

    Where
    Workshop Room

  • The cloud-deployed translation management system automates translation format conversion, translator management, translation task assignment, machine translation, post-translation editing, proofreading, and translation backfilling in the original format. This system significantly enhances translation efficiency and quality while reducing translation costs.
    Where
    Technology Room

  • In the era of E-government, governments at all levels are actively promoting digital services. As a cloud platform for government and enterprise procurement, it faces the challenge of meeting the high standards set by financial departments for document delivery while operating with limited resources. To address this challenge, it is crucial to promote the transformation of document structures and achieve differentiated delivery through theming and efficient reuse. Furthermore, it is essential to develop a multi-site help center portal that can be flexibly configured and launched quickly to help finance solve platform usage problems for various units and the public. This portal should aggregate various help information such as documents and videos and collaborate with various operating channels, including public accounts and communities, to deliver documents to the user. Documentation is no longer limited to delivery but has become a valuable service that users can rely on and trust.
    Where
    Innovation Room

  • Creating and implementing more visuals in the technical documentation is no longer a matter of decoration. It is a necessity. Therefore, we not only write about complex features, but also create various graphics types. What are the best practices when creating graphics for your publication? There is a list of aspects you should consider making sure that your visual content is consistent and will improve the customers' experience.

    Highlights: The presentation will start with a problem statement including a discussion on the following areas that represent the technical communicators' pain points when creating graphics for their publications:
    Low number or even complete lack of visuals in a technical documentation due to:
    Technical communicators do not know where to start, what type of visuals to implement, and where is the most appropriate place in a document
    Lack of skills to create visual elements – which graphic tools to use and how to work with them
    Lack of knowledge about the common design principles
    Lack of visual consistency that leads to bad user experience with the documentation
    Various or inappropriate graphic tools being used when creating or updating visuals
    The second part of the presentation will focus on identifying the best practices when creating graphics as follows:
    Common design principles when creating diagrams – compositional flow, colors, shapes, font size, proportion of elements, whitespaces, alignment, proximity, arrows, legibility, and so on
    Attributes that each visual element should consist of – titles, labels, icons, and so on
    Ways to highlight important areas of a visual element
    Ways to determine the complexity of a diagram and represent it in the most appropriate manner
    The third and final part of the presentation will provide the audience with useful information about:
    - What to consider and what questions to ask yourself before your start creating visuals
    - Where and how to check whether the colors you use are compliant with the accessibility standards for people with sight impairment
    - Additional information about how the visual elements in your publication improve your documentation SEO

    Where
    Cutting-edge Room

  • Currently, small, medium, and micro enterprises comprise over 99% of all enterprises in my country, with more than 48 million such enterprises. Among them, there are approximately 1.6 million software and information technology service companies, many of which require technical documentation support for their products or services. However, due to limited budgets, these companies can only afford a simple and lightweight structured writing platform. Therefore, such a demand has become mainstream in our market.
    The reason for building a lightweight structured writing platform is that many small, medium, and micro enterprises have limited budgets and require a cost-effective solution for technical documentation. The current market status of structured writing platforms is that they have become increasingly popular due to their simplicity and affordability.
    When deploying a lightweight structured writing platform, both short-term and long-term factors need to be considered. Short-term factors may include immediate cost and resource availability, while long-term factors could involve scalability and adaptability to future technological advancements. To choose the right tool for technical document release, an enterprise must consider its own unique requirements and ensure that the chosen tool can meet those requirements. The tool should also be user-friendly and easy to learn for the enterprise's technical writers.
    The most mainstream technical route to build a lightweight structured writing platform involves utilizing structured markup languages such as XML or HTML. This approach enables the platform to be compatible with a variety of devices and platforms, while also making it easy to manage and maintain.
    Where
    Innovation Room

  • Composable content is digital content — words and media — that has been broken down into small but meaningful pieces that can be used in any combination across digital channels and customer experiences. This means less time looking for what you need (or reinventing the wheel) and more time building your best ideas. Piecing together content from different sources to produce digital experiences is mostly a manually scripted migration process. This has proven to be both expensive to maintain and a time-consuming solution. Problems compound when multiple business units are involved and needs for localization or cross-channel publishing arise. These additional layers of complexity slow down digital production and impede businesses from achieving their goals.
    I want to share my successful experience of a digital content transformation project. My team and I transformed a mix of tech articles into a digital doc library with composable architecture. The first part presents the hypothesis behind the project and our expectations (i.e. Why). The second part tells how we validated the hypothesis in practise, designed a quality management framework, and implemented the solution. It also contains some of the most risky aspects of implementation and potential bottlenecks (i.e. What and How). The third part provides a summary of outcomes. Here I compare the "desired outcomes" with "actual outcomes". Having attended my talk, you should be able to understand the notion of composable content, know the risks related to its implementation, and form expectations about the outcomes of its implementation for the users.

    Highlights: What is composable content?
    Improving the UX of technical documentation at Contentful.
    Summary of impact on UX.

    Where
    Cutting-edge Room

  • Incorporate user analytics models into documentation, including:
    1. Customer inflow and outflow analysis, user stickiness analysis, RFM analysis, user life cycle
    2. Based on reading documents and seeking manual services, divide customers into four quadrants: self-learning, learning, less learning, and manual-dependent type
    3. Analyze the behavior of active customers to promote the product
    4. Analyze different content distribution channels to find out the optimal channels for different types of content

    Highlights: We did some monthly document reports, content promotion, and content revisions, but we did not analyze the problems with process thinking and data analysis thinking.
    How to solve the above problems? We have four practical cases:
    1. If you have done one thing but the result is not good, how to use data to define where the problem is?
    2. If you want to achieve a goal, how to use data to evaluate and specify the best path to achieve it?
    3. Guess user preferences and habits through data
    4. Define the user life cycle

    Where
    Workshop Room

  • In this presentation, we provide an update on an ongoing research project entitled The Authoring Side Revisited: The Processes of Reading and Writing Software User Documentation. Specifically, we explore the potential of multimodal metadiscourse [MM] in enhancing the interaction between writers and readers, as documented by Swarts (2022). The presentation emphasizes the methodological challenges researchers encounter in examining the changing roles of technical writers and readers, as noted by Hart-Davidson et al. (2006, 2007). Furthermore, we describe the application of multimodal corpus analysis and qualitative use of eye-tracking methods in usability design, following the current phase of the study's progression.
    Subsequently, we explicate the objectives and design of the upcoming usability study to elucidate how incorporating metadiscoursive visual and textual elements within a topic-based environment could potentially improve readers' attention, information selection, processing, and navigation.

    Highlights: - Changing Roles of Writer and Reader
    - Reading to Decide, Writing for Scannability
    - Combining Visual and Textual Codes

    Where
    Technology Room

  • Still testing language quality with difficulties in software systems? Hundreds of pages of test plans still need to be written by the development teams? It doesn't need to be like this!
    After more than two years of research and development efforts, SAP Language Experience and partner company Rigi.io have created a new language quality testing approach with the latest technology. This process, AltaiR (Advanced language-test automation in Rigi), which has undergone more than 30 pilot projects, saw the light in September 2020. This solution addresses the pain points of many traditional language tests of the past, making language testing very simple, effective, and saving a lot of human resources and costs, which enables organizations to remain globally competitive in a fast-paced cloud era. This scenario enables more than 40 languages to be tested at one time. The Rigi technology captures dynamic HTML English previews, which can be used to provide context for translation, and can be used to generate multilingual screenshots with one click and embed them into documentation material to achieve "one picture over a thousand words".

    Highlights: 1) The presentation makes the audience feel refreshed and inspired. The audience would be curious about how SAP developed the solution and consider if its organization could learn from this process.
    2) Speakers present many of the pain points of the previous traditional approach to linguistic quality testing and the difficulties of producing and translating screenshots in documentation.
    3) The presentation includes cutting-edge trends and innovative perspectives. SAP and Rigi are using the latest technology to create new language quality testing scenarios.
    4) The presentation includes best practices too. SAP has used this option for more than 30 pilot projects, which were put into production in September 2020. This solution addresses real problems and can become industry best practices.

    Where
    Cutting-edge Room

  • The pressure to reduce turn-around times on translation projects exposes a bottleneck: post-translation desktop publishing. If documents sent for translation could be re-formatted automatically, turn-around times could be cut by 35%. This session will show you how to rethink the way content is created so you can unclog your translation processes.
    Where
    Innovation Room